Have you ever been fitted for a bespoke suit by a reputable tailor? There’s nothing quite like it. So if you answered yes, you’ll have an idea as to how we transact business with our potential clients. Information services are very similar, if not identical, to the process of purchasing a handmade suit built and measured solely for just you. You may recall walking into the establishment of a well renowned tailor (or a cordwainer), being asked to take a seat as you’re shown a wide array of starting fabrics which will essentially be the outer lining of your attire, along with the type of lapels that appeal most to you, double breasted, single breasted, etc. You stand up and the tailor begins measuring. Once your measurements are to his satisfaction, he begins the foundation of creating your custom fitted masterpiece. A few days later you’ll be asked back for a second fitting and further measuring for the inner workings as well as choosing that particular lining of your personal preference along with the type of stitching as the tailor uses chalk markings galore for precision. Eventually the magnum opus that is your new handmade suit is born from nothing more than an idea of how you wanted to appear, like something straight out of Savile Row or Milan, Italy.

It is my opinion that purchasing extremely technical and often times convoluted information services for your company should be no different. It’s not a simple process and there are no real cookie cutter solutions that work for every company. You need to be “fitted” for what’s best for yours, and that’s exactly how Gilded Pendulum works. We create a very personalized client experience for your business and handpick the best products and services from our myriad of partners to get you exactly what you need and nothing you do not, making adjustments throughout the whole process, and trimming the fat of what a phone salesman would prefer to sell you. This is why purchasing from a master agent will always be far superior to trying your luck with acquiring all your services from a random telecom company. When you choose the “Gilded Experience,” things like your data circuit/internet connection would represent the outer fabric of your imaginary suit and your VoIP services (phones, etc) could represent the inner lining. The unified communications (UCaaS) that are often times baked into the phone product represent the stitching, piecing that entire solution together until we get to the final product and establish service with you. And like a bespoke tailor, we don’t disappear when the deal is over.

“It will feel like a luxury experience because it is.”

This is a very simplified explanation on how we do business with each and every one of our clients despite the size and scope of your company or organization. It is our belief that establishing life long client relationships starts with this deep level of understanding on how your business works, and we accomplish this on our first sit with you. We’re going to engage in a deep dive on what your current pain points tend to be, what’s working well and what is not, thus creating a finely crafted solution that’s not only going to work when you need it to, but be scalable and able to grow with your business in the future. We’re certainly not going to give away the entire process here for all to see, but I hope we’ve painted an adequate picture for you on why we’re so different as well as so necessary in today’s world. Something this precise and formal isn’t going to come from a phone conversation with a fast-talking salesman whose simply trying to make his monthly spiffs and commissions from the one suite of products they offer. It’s going to come from the strategic service providers found at Gilded Pendulum. We’re industry veterans who learned a long time ago what works and what doesn’t. Once you experience it, you’ll wonder why you ever did business any other way.

We ARE the bespoke tailor of strategic service providers.

Here’s to your future endeavors,

Dominic (Owner and Infrastructure Consultant)

[Please note: Since the covid outbreak of 2020, we understand if clients prefer to engage with us remotely in the interest of health. We love meeting the business community in person when possible, but we wouldn’t be much of a tech company if we couldn’t do everything remotely. There will be no sacrifice of any level of service with you as a result. You will be just as valued over the phone or teleconference as you would be in person throughout our entire process and after.]